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FAQs

General

Is VAT included in the product price?

The website prices do not include VAT. VAT will be added to your order on checkout if you are within the EU or UK. All other countries will not have VAT apllied to their orders.

Can I collect my order in person?

Unfortunately we are currently an online only store. We are hoping to have a store location in place in the future to allow for in person collections.

Do you sell any parts for other BMW models?

Currently we only sell parts for E30s. Some of these parts were also used on different models of the same era so will fit certain other models. Where possible we display the other model fitments in product details.

We are hoping to expand into surrounding models at some point in the future.

Will I receive fast delivery to Europe?

If you require faster delivery to Europe, please select the DHL Air shipping method on checkout. This can be as fast as 1-2 days depending on your location.

*Please note in most cases this is a substantially more expensive shipping option*

Do you deliver internationally?

Yes Bimmer Blues delivers internationally with DHL Express.

Returns

I want to return a part, what do I need to do?

Please see our returns page in the navigation bar at the top of our website. Here you can find our returns policies along with a returns form to send your parcel back to us.

You can also download the parts return form here

Why is my refund amount slightly different to the amount I paid?

Refunds are made in the currency you paid in. If your card or PayPal account uses a different currency from the one shown at checkout, your bank’s exchange rate may cause a small difference between the original payment and the refund.

Warranty/Guarantee

Do your products come with a guarantee?

Yes, we offer a money back guarantee for any faulty manufacture on all products if returned to us within one year. Please email info@bimmerblues.com with any proof of purchase along with a description of the fault. In some instances photos may be required to verify the fault.

Payment

Can I pay in another currency other than GBP?

Yes. Customers outside the UK will see prices and pay in their local currency at checkout where it is supported. Prices are converted from GBP at the current exchange rate. UK orders are charged in GBP.

Can I pay with a bank transfer?

Yes, if your order value is over £300 and you wish to pay via bank transfer please get in contact with us at info@bimmerblues.com so we can provide you details for a transfer.

Please note this is a much slower way of processing an order as we cannot dispatch the order before the transfer has cleared into our account, this can take up to a week in some cases.

International Taxes & Duties

European Union

Taxes and Duties will be automatically calculated and charged on checkout when ordering from any European country.

All other countries

Orders will not have VAT or duties applied on checkout. This is calculated by customs when the order enters your country. DHL will contact you for payment prior to delivery.